Frequently Asked Questions

How do I change my order?
If you need to make urgent changes to your order, please reach out with your order number and the requested changes. You can email us at hello@graceelizabeth.com.au

What is your online returns policy?

We aim to provide you with quality products and service at all times, if goods arrive faulty or damaged, we are so sorry and will offer a full refund, exchange or credit note as well as refunding the cost of shipping.

For more information, you can view our full returns policy here

Can I purchase an item as a gift?

Absolutely, please leave us a note upon checkout so we can leave a few kind words on your behalf when gifting and writing up thank you cards.

What is Afterpay?

Afterpay is available for all our customers in Australia and New Zealand. Afterpay offers simple payment plans, allowing a purchase to be paid for in 4 equal instalments, due every fortnight, interest free! Simply choose Afterpay as your payment method at the checkout. First-time customers will need to provide payment details as usual, while returning customers simply log in to make their purchase. It’s that easy! 

Do you offer wholesale?

Absolutely, if you would like to become a partnered stockist , you can place an online wholesale order here or alternatively you can place an order with us directly by emailing us at hello@graceelizabeth.com.au

Where do you ship?

We ship worldwide!